RETURNS

Returns & Refunds

We hope you love your order — but if something isn’t right, we’ve made returns simple.

Return Window

  • You can request a return within 14 days of receiving your order.
  • Items must be returned within 14 days of your return being approved.

Eligibility

To be eligible for a return, your item must be:

  • Unused, unwashed, and in the same condition you received it
  • In original packaging (where applicable)
  • With any tags/labels still attached (if included)
  • Free from odours, stains, or signs of wear

Non-Returnable Items

  • Gift cards
  • Items marked Final Sale or Non-returnable
  • Hygiene-sensitive items (e.g. headwear/undergarments) if worn or opened (where applicable)
  • Custom/personalised items (if offered)

How to Start a Return

  1. Contact us with your order number and the item(s) you want to return.
  2. Tell us the reason for the return (this helps us improve).
  3. We’ll reply with the return instructions and return address.

Contact: Email us at babu@kyronation.store

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • We recommend using a tracked service — you’re responsible for the parcel until it reaches us.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you received the wrong item, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue (and packaging if relevant)

We’ll sort it as quickly as possible — this may include a replacement or refund.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.

  • Approved refunds are processed back to your original payment method.
  • Please allow 5–10 business days for your bank/card provider to post the refund.

Exchanges

We don’t offer direct exchanges. If you want a different size/colour, return your item for a refund and place a new order.

Order Cancellations

If you need to cancel, contact us as soon as possible. If your order has already been dispatched, you’ll need to follow the return process once it arrives.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank/card account again
  • Contact your bank/card provider (posting times vary)
  • If you still need help, email us with your order number

Contact

If you have any questions about returns, email: babu@kyronation.store